Portal in, office list
There is no conversion step. The request the tenant opened is the task on your list — unassigned until you pick it up.
Work requests
A tenant request is already a task on your list
Maintenance requests and other work items live in one workspace. A tenant submits from the portal — it lands as a task you assign, update, and close. List or board, without a separate ticketing product.
What you get
The details that matter, not a generic checklist
Assign, due date, status
New, in progress, resolved. Priority and category so the leak and the “general inquiry” are not the same pile.
List or board
Work the queue as a table, or move cards across a board. Same filters either way.
The thread stays on the request
Updates and attachments live on the work item. Tenants who submitted in the portal see the status instead of calling for it.
How it runs
Three steps, then it stays in the file
- 01
It arrives
Tenant portal, or you add a work item yourself. Either way it is on Tasks.
- 02
Someone owns it
Assign a person, set a due date, move status. The building does not wait on an inbox.
- 03
Close it in the file
Resolved stays on the property’s history — not a text thread you cannot search next year.
FAQ
Questions managers ask
Is this only for maintenance?
Maintenance requests are the usual path. You can also track general work items for the office.
Do tenants see the task list?
No. They see the request they submitted, and the updates you share. Your Tasks workspace is for the team.
Is there a separate work-order product?
No. Work requests are included on every plan, with the tenant portal.
Keep going
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Learn moreReady to run the next cycle in UnitConnect?
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